Homestayin.com Safety FAQs

When we activate the host’s details on the website, we make sure that we only reveal the given names of the hosts, excluding their family names. Also, we do not publicize the exact address of the host. We only provide a rough location of where the property is located through an online map service. The exact address should only made available to the guest by the host once they have made the 15% deposit.

The documents submitted by the hosts will not be available for public view. When the necessary documents are submitted by the guests, we put a “Verified” label on the host’s profile page to show the guests that we have formally received the documents required. All the documents submitted by the hosts will be safely stored on an internet based storage system by Amazon. This website currently complies with the private information safety rules, so the documents will be encrypted and will only be accessible through a dynamically generated private token system.

All the documents that the hosts submit on homestayin.com are all safely saved and protected. All the details that the host has inputted during the sign up process will only be revealed to the host and the guests that have secured a booking with the host. All the encrypted private information will only be revealed to the host and our partners in charge of information security.

Communication is very important for the guest and the host. Once you have secured a booking with the guest, please make sure you contact them prior to their arrival. Briefly get to know each other and share some information such as how to get to your home from the airport, date and time of arrival etc. If the guest has any pets or other guests that are going to travel with them, make sure you ask them for a few pictures of their team as well.

Please make sure you thoroughly read the hosts profile and check if the host can provide things that meet your personal needs. Please contact the host before arriving and introduce yourself and your team. You must state your date of arrival, ask for directions to get to their property before arrival. Also, arrange a payment system that works for you and the host. Upon arrival, please show the hosts a copy of your ID and a printout of the booking confirmation e-mail sent by us to prove that you are the guest. If you have any pets or other guests that will be staying with you, please let the host know this beforehand.